Friday, 20 November 2015

Crestview Auto Service receives a negative customer review on Facebook and Google +

                Crestview Auto Service are your Trusted Saskatoon Auto Service and Repair experts!

Our Trusted Saskatoon auto repair team at Crestview Auto Service pride themselves on providing excellent customer service, however, like any company these days we sometime receive negative online reviews. We value all comments and feedback, whether it is positive or negative, we strive to listen, learn and improve! 

Mostly our reviews are stellar 5 star reviews, but recently we were reviewed on Facebook and our Google+ page by Steven, a recent new customer.  Although we strive for excellence in customer service,  unfortunately there are times when we cannot keep everyone happy.  Steven brought in his vehicle to us for an SGI vehicle safety inspection , that was required as he was bring the vehicle in from out of province. After the inspection he was unhappy with our inspection and quote, and he has accusing us of taking advantage of him and "trying to rip him off".  For a business owner this is the worst kind of accusation,  questioning  our integrity.  So we  wanted to take this time to answer and to explain.  Here is Stevens initial review.  
'Hello Steven,
Thank you Steven for taking the time to leave a review and taking our call this morning to discuss your concerns, it helps us to improve our service. As you know, by law, vehicles entering the province must have the SGI Vehicle Safety Inspection completed and any deficiencies repaired before a licence can be issued. On the day we inspected your car, your frustration from being forced by SGI to have the inspection done was very apparent and understandable.  In response to your comments:
As you were advised, the rear tires are the same size but that is all, one is a winter tire and one is all season; this creates a real safety concern because of the differences in the traction coefficient from left to right and this does not meet the minimum requirements of the inspection, we recommended you only purchase one tire to match the best tire on the rear of the car, not 2 tires.
The price you were quoted for needed repairs to meet the minimum standards, was based on the SGI inspection results after we had inspected the vehicle, this is the only time anyone can give you an accurate price. Our pricing includes allowing for the extremely rusty condition of your vehicle. The exhaust, suspension, steering and rust are the major cost factors on your vehicle. You were also advised that you can have the repairs performed anywhere you choose, they just need to be done in a manor that satisfies the inspection requirements. Your vehicle has substantial rust issues in structural components of the frame and body and has patches on the frame that do not appear to have been performed in a safe, structural manner. We recommended that you have a “body integrity” inspection performed by an SGI licensed auto body technician before any mechanical repairs be completed. These types of safety and structural items are for the occupant’s safety and to ensure the vehicle does not cause an accident with anyone you share the road with.  Kurt Blight'

continues....


Crestview Auto Service We take a lot of pride in the quality of the work we do as well as in our integrity. We performed the inspection on your vehicle and reported the results exactly how we have been trained by the SGI inspectors themselves. We take the Provincial inspection process very seriously and stand by our inspection. We wish you well

--------------------------------------------------------------------------------------------------------------------------


We want to reiterate that Crestview Auto Service is SGI certified and we uphold their standards, we cannot and will not deviate from these standards as they are developed to ensure road safety.
In addition,  we are a TrustedSaskatoon.com partner, nominated by our customers  we then passed a strict process of due diligence and as such, we are also contracted to uphold the 5- Trusted Guarantees of service.

In this case, due to the issue concerning rust/ the structure/ framework of the vehicle, we highly recommended it be checked by an auto body expert before any additional work be performed.  The driver's, its occupants and the public's safety on our streets and our highways will always trump the risk of upsetting a potential customer and any potential business they may bring. 
We take a lot of pride in our work and in our integrity so having an unhappy customer is always upsetting.  However, we stand firm behind the work we performed for the SGI certification,  our analysis, our quote and our recommendation.  In addition, we will not always be the "cheapest", but we so believe that using our certified technicians to service your vehicle WILL lower your overall and long term cost of owning any vehicle.  


5 Trusted Guarantees

  1. Provide the service and quality promised.
  2. Complete the job on time.
  3. Charge the price quoted with NO surprises.
  4. Communicate honestly and be responsive to customer needs.
  5. Resolve any issues with customer satisfaction in mind.

Monday, 26 October 2015

Crestview Auto Service and the winter tire advantage in Saskatoon


Let's face it, most of us do not think about  our vehicles until we run into a problem....and that problem may be a major inconvenience at best; an accident at worst. Having your vehicle serviced by people that you trust is an absolute must.   Let our team of highly trained technicians at Crestview Auto Service work with you to make sure your vehicle is ready for the road. 






Winter tires are more than a gimmick when compared to all season tires. The two biggest differences being the rubber composition stays much softer and pliable from 7 degrees Celsius and colder and the tread pattern will have many small incisions in the tread pattern to allow the tire to squirm and stick to the icy road surface. 





All season tires have compromises built into them that limit traction as temperatures drop below 7 degrees C, on ice and in the snow.  The rubber compound is harder and tread patterns are more solid not allowing the tire to stick to the road surface, this gets worse the colder it gets and happens even if the road is dry. Any tire designated with the Snowflake on the sidewall is much better than an all season tire. But even in the winter tire market we have many differences in traction and longevity.  




Generally you will get what you pay for, the entry level, less expensive tires will have less flexibility and traction the colder it gets while the better winter tires remain flexible even in the deep cold we get on the prairies. When purchasing winter tires it is important to buy all 4 not just 2 for the driving wheels, the reason for this is the traction difference between summer and winter tires will have you out of control with the winter tires sticking to the road and the all season tires losing traction and sliding. 





Having 4 winter tires will have you sticking to the road when others around you are hitting the curb. Crestview Auto Service is here to help you choose the right tire for you needs and budget. Contact Kurt or Matt for all your tire needs. Call 306-244-6522 or email us at crestviewautoservice@sasktel.net




Drop in or give us a call at 24 - 23rd St E
Saskatoon, SK, 306-244-6522

Crestview Auto Service
“We’ll Keep Your Car Young a Long Time”


Crestview Auto Service Winter Tire Sale Event on Now



Let's face it, most of us do not think about  our vehicles until we run into a problem....and that problem may be a major inconvenience at best; an accident at worst. Having your vehicle serviced by people that you trust is an absolute must.   Let our team of highly trained technicians at Crestview Auto Service work with you to make sure your vehicle is ready for the road. 



WINTER TIRE SALE


It's winter tire season and Crestview Auto Service has the winter tires you need.

Most brands and lines of winter tires are now on sale 4 for the price of 3. In addition many of our tires also have manufacture rebates that vary between $30 and $100 on a set of 4 (conditions apply). Winter rims available. Contact Kurt or Matt for all your tire needs. Call or email us at 306-244-6522, crestviewautoservice@sasktel.net


Drop in or give us a call at 24 - 23rd St E
Saskatoon, SK, 306-244-6522

Crestview Auto Service
“We’ll Keep Your Car Young a Long Time”

Friday, 25 September 2015

Crestview Auto Service Saskatoon Car Care Advice: Water Pump


Let's face it, most of us do not think about  our vehicles until we run into a problem....and that problem may be a major inconvenience at best; an accident at worst. Having your vehicle serviced by people that you trust is an absolute must.   Let our team of highly trained technicians at Crestview Auto Service work with you to make sure your vehicle is ready for the road. 


The cooling system in an engine has five components: the radiator, the radiator cap, the hoses, the thermostat and the water pump. The water is literally the heart of the system. Just as your own heart keeps your blood circulating through your body, the water pump keeps coolant circulating through your engine.

The water pump is driven by a belt, chain or gear and only operates while the engine is running. It has a limited life span and sooner or later will have to be replaced. You can check your owner’s manual to find out how long your water pump should last. Some can fail at only 60,000 kilometers, but almost all of them fail by 160,000 kilometers.

Water pumps don’t gradually wear out; they fail. In other words, they’re either working or they’re not. A failed water pump has to be replaced.

Water pumps can fail in two ways: they can spring a leak or their bearings fail. Leaks can come from a cracked pump, but usually develop at the gasket where the pump attaches to the engine.

If you hear a low-pitched grinding sound coming from the water pump, it’s time for a new one. If you see coolant leaking in the area near the pump, it needs to be replaced. Also, coolant on the driveway could indicate water pump failure. Many water pumps aren’t visible because they’re under a plastic cover, so you may have to take your pickup to your Saskatoon service center or Crestview Auto Service to know if the water pump has failed.
If your water pump is run by the timing belt, then it should be replaced when you replace the belt. Most timing belts need to be replaced at around 100,000 to 150,000 kilometers. The labor for replacing a timing belt is about 90% the same for replacing a water pump, so it’s cost-effective to take care of them both at the same time.
Also, if your water pump develops a leak (if it’s powered by the timing belt), you have to replace the timing belt as well since contamination by coolant fluid damages the belt. It just makes sense for Saskatoon motorists to replace both of these critical parts whenever either one needs it.

Replacing a water pump at Crestview Auto Service is a car care issue that almost all of us Saskatoon car owners face eventually. They don’t last forever. On the other hand, we can extend the life of most of the components of our vehicle through important preventive maintenance. Just as exercise and diet keep our heart healthy, regular check-ups and fluid 

Drop in or give us a call at 24 - 23rd St E
Saskatoon, SK, 306-244-6522

Crestview Auto Service
“We’ll Keep Your Car Young a Long Time”

Monday, 31 August 2015

Register now for Crestview Auto Service Saskatoon Ladies car care clinic


Crestview Auto Service is hosting a FREE Ladies Car Care Clinic in Saskatoon
Learn how to check oil, tires and much much more!
September 29, 2015,  6:30–9pm
Register early, limited seating

We will be accepting donations to the Canadian Red Cross Society Anti-Bullying Program: all donations over $20 are eligible for receipt. Crestview Auto Service will match                                        the combined total of all donations up to $1000

Tuesday, 28 July 2015

What's your comfort zone?

As car owners, we push a few buttons or turn some knobs, and voila, we have warm air blowing on our feet or cool air chilling our face. How does all that happen? Well, it’s all thanks to the air blend box. This box lives behind the dash and conveys just the right temperature of air right where it is wanted.

Let’s break it down. First there is the blower fan that circulates the air through the heating/air conditioning system. The fan can blow at different speeds, depending on how much hot or cold air is required to be comfortable. The blend box can either deliver fresh air from outside, or recirculate air from inside the cabin. Saskatoon auto owners often choose to recirculate air when first starting the vehicle until it starts to either cool down or warm up. In recent weeks it was recommended to only recirculate air in the vehicles due to the forest fires and the high air quality health index.

The next thing the blend box does is convey airflow over the heater core to warm the air, or over the air conditioner evaporator core to chill it – it can also blend both hot and cold to get it just right. From there the blend box can direct the air out into the passenger compartment through the floor vents, the panel vents, the defroster, or a combination. All of this allows drivers to customize the climate just the way the like it.

Some vehicles have different climate control zones, like one for the driver and one for the passenger – or even more zones for the back seat. Additional blend boxes are used for this. Climate controls could be manually adjusted or computer controlled depending on your vehicle.

The blower motor and all of the little actuator motors that open and close the various blend doors can fail and need to be replaced. Most new vehicles come with a cabin air filter. This filter cleans the air before it gets into the blend box. If you neglect changing the cabin air filter, it can get clogged, smelly, and even allow mildew and other microorganisms to build up in the blend box.

At Crestview Auto Service, we can carry out a heating/air conditioning system-cleaning service that will clean and disinfect the system, restoring a fresh clean scent. If you are not getting enough hot or cold air, let us inspect your system, diagnose the cause and set things right. Also, don’t forget to replace the cabin air filter on schedule. Keep in mind; if you live and drive in dusty conditions or where there is a lot of pollen or other pollutants, you may need to replace your cabin air filter more frequently. We are here for you.

Crestview Auto Service
24 23rd St E
Saskatoon, SK S7K 0H5
306-244-6522

Tuesday, 14 July 2015

Auto Maintenance Basics: Anti-Lock Brakes



There’s a common misconception among Saskatoon drivers that Anti-Lock Brakes help you stop faster. That is not always the case on loose gravel, wet roads or snowy surfaces. Anti-Lock Brakes, in fact, are designed to help you maintain control of your vehicle in an emergency braking situation.

Imagine you are driving on a wet Saskatoon road. You need to slam on your brakes and your rear wheels lock up. Chances are good that the rear end of your vehicle will try to pass the front end and you can easily lose control. What would happen in the same circumstance if your front wheels locked up? Well you certainly would not be able to steer properly and your front end would go to wherever gravity leads it. The Anti-Lock Brake System (ABS) modulates your brakes on and off as many as 15 times a second. This keeps your wheels from locking up while providing the greatest amount of braking possible. You are better able to steer your vehicle and maintain control. Saskatoon motorists often talk about the 3 S’s of Anti-Lock Brakes: Stomp – Stay – Steer. Stomp on the brake, Stay on the brake, and Steer normally.

Modern ABS utilizes a computer to receive information from sensors and control the anti-lock brakes. There are wheel speed sensors at each wheel reporting back to the computer which can then decide when to activate the anti-lock brakes on the wheel or wheels in need.

So what affects how well the ABS works? First, the condition of your brakes: If you brakes are worn or not working properly, the ABS will not be able to do its job as effectively. A brake inspection at Crestview Auto Service in Saskatoon will let you know if your brake shoes/ pads are in good condition, if there are any mechanical brake issues and if your brake fluid and power brake system is in need of service. Proper brake fluid maintenance helps keep the brake control module in good working order. There can also be problems with the various sensors and the wiring that sends the messages to and from the computer. And of course, your tires need to be in good condition in order to have enough traction to start, stop, and steer. Worn tires are a big problem for ABS and Stability Control Systems.

The ABS is the foundation of Stability Control Systems, providing the vital information needed for stability control as well as to strategically brake a wheel when needed, so making sure your ABS is working well is very important. Also, the rolling diameter of your tires is one of the factors on which the computer uses to base anti-lock decisions. If you buy tires that are more than 3% larger or smaller than the tires that were installed at the factory, the ABS and Stability Control systems will not work properly. The computer can be recalibrated for the new tire size so that the systems have the correct information.

When you start your vehicle, the ABS light will briefly illuminate on the dashboard. If the system detects a problem with itself, the light will stay on. That is your cue to bring your vehicle in for an inspection to determine the problem. Crestview Auto Service is your partner in keeping this important safety system operating as it should.

Give us a call or book online at www.crestviewautoservice.ca

Crestview Auto Service
24 23rd St E
Saskatoon, SK S7K 0H5
306-244-6522
#brakes #tires #trustedsaskatoon #driving #YXE

Tuesday, 7 July 2015

Why do wheels need to be re-torqued?


Re-torquing wheels after vehicle servicing

When you bring your vehicle to our repair shop, if we have had your wheels off of the vehicle, we will ask you to return so we can re-torque the wheels. Your invoice will also have a statement on it advising that the wheels need to be re-torqued. You can do this yourself if you like, but if we were the ones to work on the car we do this at no charge to you. We always use a torque wrench to tighten your wheels when we re-install them. This is more of a safety concern now than it was 20 years ago. Vehicles are much more reliable today, but they are made with lighter materials and some of these are very fussy about how they are put together. Even a slight decrease or increase in the tightness of bolts and nuts can have adverse affects, in that they can loosen or they can break. 

Occasionally a customer will come into our auto repair shop with a concern of a noise; once in a while we find loose lug nuts that hold the tires and rims tight to the car. This usually happens shortly after they have had the vehicle in for servicing somewhere and the wheels were off or they have taken the wheel off themselves. Most automotive shops will use a torque wrench to tighten the wheel and this is the best way to make sure the nuts are tight but not so tight that the wheel studs break from too much pressure on them. Some vehicles are more prone to having the lug nuts loosen and will need multiple re-torquing to make sure they stay tight.

Loose wheels don’t happen often, but to be safe, have your wheels re-torqued within the first 100 KM after they have been put on. It is the responsibility of the vehicle owner/driver that this is done. Loose wheels can cause a lot of damage to your car and potential injury to you and others. It doesn't take long to re-torque wheels and could save you a repair bill and a big headache.

www.crestviewautoservice.ca
(306) 244-6522

#lugnuts #tires #wheels #torque #safety

Monday, 29 June 2015

Shocks & Struts (Part 2)

Are your shocks and struts in control of your ride? (*Part 2*)


Vehicle ride, handling and braking are directly linked to the integrity of your suspension components. Like many of the systems on your vehicle, struts and shocks wear very slowly; many people only realize how worn they have become after they have had them replaced. After replacement the vehicle feels like new.


As the internal components of shocks and struts wear, additional internal heat is created resulting in deteriorating ride quality, braking and handling. With this wear, the oil inside the struts and shocks aerates becoming more like foam than the liquid oil it is meant to be. The farther you drive the worse this gets. The air acts like a squishy ball, allowing excessive movement of the vehicle. When we step on the brakes or make sudden steering moves the vehicle starts to rock or roll, this lifts up one end and drops the other end. Any time this happens the tires, brakes and suspension are over loaded on the low side and you don’t have enough traction on the high side. This is the reason it takes longer to stop and you have less control with worn struts and shocks.

Unfortunately we cannot change the oil in the struts and shocks when it gets old like we do engine oil. You may have seen advertising from manufacturers advising you to replace struts and shocks after 80,000 kilometers; this is the reason; the oil is worn out resulting in the struts and shocks not working as they were intended to.

There are other considerations with worn struts and shocks; all of the extra vehicle movement creates wear in suspension and steering components, requiring replacement sooner than needed. The braking system will be over loaded in the front from having too much weight transferred from the back of the vehicle to the front when slowing down. This overloads the front brakes and causes the rear brakes to be less effective creating longer stopping distances. Additionally your tires will wear out far sooner than a vehicle with good shocks and struts.

Regular maintenance inspections, performed by experienced technicians along with the needed services will help you save time and money keeping your vehicle safe and reliable for many years to come.

At Crestview Auto Service “We’ll Keep Your Car Young a Long Time”


Wednesday, 24 June 2015

Shocks & Struts (Part 1)

Are your shocks and struts in control of your ride? (*Part 1*)


First, a little trivia about the life of struts and shocks; research by manufacturers shows that on the average road (not Saskatoon’s pothole roads) each strut or shock on your... car cycles (stops and starts moving) 1100 times per kilometer. That works out to be 88 million times in 80,000 kilometers! That’s 88 with 6 zeros added, WOW! When they get worn out they cycle even more. Your vehicle feels the wear, a vehicle with as little as 80,000 kilometers can take an additional 3 meters or more to stop than a vehicle with new struts and shocks! That can be the difference between making a quick controlled stop, or panic and possibly an accident.

Struts and shocks are the components on your vehicle that control the up, down and rocking or sway movement of your vehicle. The struts and shocks don’t hold the vehicle up, that’s the job of the springs. When a vehicle is new, the struts and shocks allow us to have a safe controlled ride. Over time, the struts and shocks are slowly wearing and most drivers do not realize how worn they are until after they have been replaced. The difference in ride and vehicle control after replacement of worn struts and shocks can be dramatic.

In the past we used a visual inspection and a bounce test of the vehicle to determine if they were good or bad. If we saw oil on the outside, or if the vehicle cycled too much after a good bounce we recommended new ones. With the newer manufacturing technology, this only works on struts and shocks that are extremely worn. Over time, as the internal seals, oil and components of struts and shocks wear, they lose the ability to control the springs. This becomes more obvious after driving for a while, the vehicle is relatively stable when starting out but after driving for some time, it becomes less stable and has a mushy feel to the ride. This extra movement creates excessive heat causing the shocks and struts to lose the ability to control the springs.

Watch for part 2 coming soon.

At Crestview Auto Service “We’ll Keep Your Car Young a Long Time”

#Shocks #Struts #Tires #Alignment #TrustedSaskatoon

Monday, 22 June 2015

Brakes...What to know before they go!

Many times a vehicle that has not seen regular maintenance inspections will suddenly have strange noises coming from the wheels when you step on the brakes, or at times just coasting down the road. Notice I said “maintenance inspections” not just “maintenance”. Maintenance inspections do not happen when a “Quick lube” service is used which can be at the dealership or an oil change franchise. It’s the regular maintenance inspections that will keep the surprise noises from happening unexpectedly, because you know the condition of your vehicle.


When the noise starts, many drivers make the assumption, and they may be right, that the car needs brake pads. The owner then calls us up and asks “how much for brake pads?” Our response to the question is “how do you know you need brake pads”? We aren’t trying to be difficult by asking questions; our goal is to make a repair that will address the concern instead of a quick fix, which gets rid of the symptom, but doesn’t completely address what is needed for a proper repair. Failure to perform an inspection before a repair usually leads to a partial fix, getting rid of the symptom but not the cause, which increases stress and frustration levels for all concerned. Often times the brake pads are worn abnormally due to other components not functioning as intended. If we just replaced the brake pads, the new pads would wear out very quickly, increasing your expenses beyond what they should have been.

Each year vehicle quality has improved with cars and trucks lasting much longer. The time between service intervals has doubled and tripled on many vehicles.  Although brake systems on cars and trucks have improved and correspondingly last longer, the basic system is essentially the same as it was 30 years ago. We have a hydraulic system to activate the brake system and at each wheel are friction surfaces that rub against each other to stop the vehicle when pressure is applied. It is these surfaces that wear out over time, but the components that apply the pressure are also under a lot of heat and stress each time we step on the brake pedal. The heat created takes a toll on all of the friction and hydraulic components; through the inspection process it is determined whether the brake linings, calipers, wheel cylinders, hydraulic hoses and master cylinder, hydraulic fluid and more are performing properly. Those components that are underperforming or worn need to be serviced to get the expected life out of the new brake pads.  At a minimum, with any brake repair, the moving parts such as calipers, mounts and backing plates need to be cleaned and lubricated and the drums or rotors need to have a clean-machined surface to operate effectively. 

Brake systems are sealed so the hydraulic fluid won’t be contaminated from moisture and particles in the air but over time this can still happen. Also each time we step on and release the brake pedal the fluid moves back and forth, which over time will contaminate the system with material from inside the hydraulic components and lines. These contaminants, which are abrasive, build up enough to cause increased wear and can lead to much bigger repair bills if neglected. For this reason flushing the system is recommended based on time and mileage intervals.

By design and for safety reasons, brakes need to function at full capacity until they are at the minimum wear specification. This is before they are completely worn away. As the linings get thinner they will overheat causing the brakes to be much less effective; you would notice this more during a fast stop as you try to avoid hitting something. When the brakes overheat your stopping distance is longer even though you need it shorter. 

Not all brake lining materials are created equal; rather the life of an entry-level lining may be half the life of a premium lining. Also brakes can make some noise and still be “ok”, but we have found that when entry level or medium grade brake linings are used, the life expectancy and “squeaky brake” syndrome are more prevalent. Premium brake linings are well worth the additional up front costs due to the extended life and quieter operation.

The introduction of Anti-Lock brakes has been the biggest change over the years. This is an add-on to the basic system, which effectively uses a powerful computer system to pulsate the brakes for the driver when the tires start to skid. This limits the skidding and allows the driver the control to steer around objects instead of hitting them. 

#Brakes #Inspection #BrakePads #Calipers #Fluids #TrustedSaskatoon

www.crestviewautoservice.ca - "We'll Keep Your Car Young A Long Time" 



Tuesday, 16 June 2015

The winner of this Crestview Duffle Bag and washer fluid was Jesse Martin! 



Congratulations to Jesse! She had the #bestguess in our Lug Nut contest with a guess of 111! There were numerous guesses with a range of 123, however, no one guessed the correct number of 110. We thank all who participated and encourage you to keep watching our Facebook page for future contests. 


#Contest #Saskatoon #WasherFluid #CarRepair #Facebook


Friday, 12 June 2015

#CrestviewContest Winner

The lucky winner of this car safety kit was Tanya Marie!



Congratulations to Tanya! She won by sharing our recent contest Facebook post with her family and friends. Like our "Crestview Auto Service" Facebook page to be notified about upcoming contests and your chance to win. 


#CrestviewContest #Win #SafetyKit #Congratulations

Tuesday, 26 May 2015

Facebook Contest

Can you GUESS how many LUG NUTS are in the jar? 

Be sure to like our Facebook page and submit your guess in the comments below the contest post. The correct answer will win a prize on June 9th. Good Luck!

To be entered for a second prized draw, simply share the contest Facebook post with friends and family and include the hashtag ‪#‎CrestviewContest‬




Wednesday, 29 April 2015

Springtime Promotion at Crestview

Spring has arrived which means time outdoors, nicer weather, BBQs and spring tune-ups. Bring your vehicle to Crestview for the Spring Maintenance Service and you will be entered to win the "Big Green Egg" mini cooking BBQ. Book your vehicle today as this promo ends on May 31st. 

#spring #vehiclemaintenance #promotion #BBQ #NAPA #TrustedSaskatoon


Friday, 24 April 2015

Trailer Towing Made Easier

Regular maintenance of your tow vehicle and also your trailer is important for your safety and the safety of your cargo no matter the type of trailer: cabin, utility, horse or boat. Without proper maintenance delays due to a breakdown are only a matter of time.

Trailer maintenance is fairly basic in that you have limited moving and wearing parts. Light checks should be performed each time before you start towing. Operation of the electric brakes can be tested once the vehicle is moving slowly, using the manual lever on the control unit. You will need to refer to the electric brake controller’s operating instructions for adjusting the response of the trailer brakes. Some of the lighter trailers are equipped with hydraulic surge brakes; these are harder to test for proper operation.


One other area of maintenance on trailers that is often overlooked is the wheel bearings. These should be cleaned, inspected and adjusted every 2 years; we often drive down dusty back roads or through water puddles. Even when a trailer is not used very often we find that water can work its way into the bearings from snowmelt and rain. This can cause the wheel bearings to wear out sooner than expected due to rust formation. Another area needing inspection during the wheel bearing servicing is the condition of the brake linings along with the attending hardware.

Maintaining your trailer on a regular basis will lead to trouble free towing. We would be happy to assist you with your vehicle and trailer maintenance or repairs.
Our staff is trained to help you confirm and properly match your vehicle to the trailer you use. We are an SGI accredited, safety inspection station.

Remember when packing up for a road trip to be sure to load the trailer properly, meaning that you have enough weight on the front of the trailer. Most often this will be around 10% of total trailer weight. When the trailer is loaded so it is light on the front, the trailer will be susceptible to sway. This accelerates wear on the trailer and tow vehicle and could also lead to an accident. A properly loaded trailer will tow straight and you will be in control.

Give us a call or book on line; we’ll make sure your trailer is ready for travel
Office #306-244-6522



#tires #towing #camping #maintenance #safety




Tuesday, 21 April 2015

Don't let the pressure get you down...


Spring is in the air and that means summer is around the corner. Getting out on the open road is a great way to enjoy the warm weather. It’s a good idea to have a look at your tires before heading out. Have a look at this short video on setting proper tire pressure.


#tires #tirepressure #spring #driving #tirewear
www.crestviewautoservice.ca
(306) 244-6522

Friday, 10 April 2015

CHECK ENGINE LIGHT ON?

If it is, don't hit the panic button just yet, but don't ignore it either.
This yellow light is among the gauges and warning lights clustered around the instrument panel in front of the driver. It comes on briefly when you turn the ignition on to start the car, the same as other warning lights do. When these systems start up as you turn the key to start the car, they perform a “system check” to let you know the system is ready to do its prescribed job.

If all is well the lights stay off after this initial check, until one day inexplicably, it stays on or comes back on and glows a yellow warning “Check Engine”, “Service Engine Soon” or as some vehicles use, a yellow engine symbol.

The question is what do you check and why? The engine often shows no obvious signs of anything except running down the road in quiet contentment.

When the onboard diagnostic system determines that a problem exists, the computer turns on the yellow dashboard indicator.  This yellow light serves to inform the driver that a problem has been detected and vehicle service is needed to correct the issue.

As you drive, the on-board diagnostic system is continuously checking information from the engine, transmission and safety equipment on your vehicle against data stored in its memory. If one of the hundreds of possible faults is found to occur, the yellow indicator comes on. Occasionally the light will come on and go off as you drive if the condition causing the light to illuminate, comes in and out of acceptable tolerance.  

When this light comes on as you drive it is telling the driver that something is wrong, and to bring the vehicle in for service. Normally this is not an emergency situation, however, it is recommended that you do not drive for more than a few days with the light on as you may incur additional expenses if there are subsequent failures caused by the initial fault that turned the light on.

The glitches that activate the “Check Engine” light are often nothing a driver can readily detect, but that doesn’t mean everything is working properly. Many of these conditions can waste fuel, as the engine management system is put into overtime trying to correct the condition and is unable to. At times the engine may be harder to start than normal or you may notice a drivability concern.

A flashing light can shorten engine or transmission life and lead to expensive repairs if left unaddressed. And, since the condition is usually emission related, the level of pollutants coming from the tailpipe can soar. Your vehicles onboard diagnostic system will assess engine running and misfire situations, the most severe of which indicates the possibility of the exhaust catalytic converter being damaged.  When this occurs, the yellow light will blink on and off repeatedly. When this light is flashing it indicates a more serious malfunction. Vehicle speed should be reduced and the vehicle taken for servicing as soon as possible to prevent any consequential damage from occurring. 

So if the “Check Engine” light comes on, don’t hit the panic button, but don’t ignore it either. Call your friends at Crestview Auto Service (306) 244-6522.


#CheckEngine #TuneUp #DashLights #InstrumentLights

Tuesday, 24 March 2015

Meet our newest Journeyperson, Brandon Klassen

Congratulations to Brandon Klassen on completion of his AST apprenticeship and graduation as a Red Seal, Automotive Service Technician. Brandon completed his 4th and final session of training at Saskatchewan Polytechnic (formerly SIAST) this past February with an overall mark of 97% when combining theory and practical hands-on. No mark was below 93%, Wow!!

Brandon started as a service assistant/technician helper, and has been a valuable member of the Crestview team ever since. During this time, his attention to detail and customer focus has been appreciated by co-workers and our customers alike. He has demonstrated a keen desire for accurate on-time diagnosis and repair. Along with Brandon’s natural ability he has also benefited working with and alongside Dave Wiebe our head technician; one of the most talented technicians in North America and winner of the “Technician of the Millennium” contest, that tested skills and abilities of technicians across North America.

Whether you come to Crestview Auto Service for maintenance services, routine repairs or diagnosing of electrical malfunctions and drivability concerns, you can be sure you are getting the very best. The Crestview team is here to ensure you get the most from the money you spend on your vehicle.

We’ll Keep Your Car Young a Long Time



#apprentice #Journeyperson #technician #bestmechanic #carrepair

Friday, 20 March 2015

Crestview Auto Service in the community

The E.D. Feehan High School fundraiser Gala is April 18th 2015 complete with Cocktails, Dinner, and Silent Auction. 100% of the proceeds from the E.D. Feehan Fundraiser Gala will go towards the student activity budget to help all struggling students participate in school activities. To help raise the needed funds, Crestview Auto Service is donating a toolbox with a retail value of $1100 for auction at the E.D. Feehan Fundraising Gala on April 18th 2015.


“E.D. Feehan High School is a vibrant, diverse community. The Feehan family prides itself on celebrating the rich cultural activities that give life to our school. Currently, 38% of our students identify as First Nations or Metis and 30% of our students speak English as an additional language. We are truly a gifted community. Unfortunately, many of our families also struggle with poverty and the social and health issues associated with poverty. This also has an impact on the student activities and experiences that we are able to offer. Non-curricular student activities – such as athletics, our pow wow dancing club, robotics, drumming club, drama guild, transportation to events, uniforms, equipment, student leadership activities, school celebrations – are funded through student fees: fees that many of our families are unable to pay. 100% of the proceeds from the E.D. Feehan Fundraiser Gala will go towards the student activity budget, ensuring that students at our school receive the kind of experience that a student in any other part of the city would receive. Our students are worth it!”