Tuesday, 22 March 2016

Crestview Auto Service Saskatoon Spring Tune Up tip

 Crestview Auto's Spring Maintenance Tune Up 


Let's face it, most of us do not think about our vehicles until we run into a problem....and that problem may be a major inconvenience at best, an accident at worst. Spring is a perfect time for a tuneup, especially after your vehicle has gotten you through a tough Saskatchewan winter.  

Spring is the season for your Saskatoon auto maintenance tune up, with winter behind us it is time to get your vehicle checked and ready for the summer.   
At Crestview Auto Saskatoon our aim is to provide you the best possible service and that means going the extra mile! That's why Toby, one of our skilled technicians is checking over our shuttle car brakes to ensure that you are always in safe hands!  
We believe in practicing what we preach, so we make sure we do thorough maintenance on all our own vehicles.
Having your vehicle serviced by Saskatoon auto repair professionals that you can trust is an absolute must.  Let our team of highly trained and Trusted Saskatoon auto technicians at Crestview Auto Service work with you to make sure your vehicle is ready for the road. 




Proudly serving Saskatoon and area, Crestview Auto Service has been providing personalized car, light truck and motorhome maintenance services and repairs since 1984. Our licensed auto service advisors and technicians are here to provide you with the highest level of automotive service available. We are here to help you save time and money through proper vehicle maintenance.
We are a full-service automotive shop and can handle everything from basic needs to performance improvements and vehicle accessories – let us make sure your vehicle is reliable and safe for all your driving needs.
Drop in or give us a call! 


We are proud to be GIVEN THE THUMBS UP which means the Trusted team have checked our reputation by speaking directly with our past customers, verified we are a trustworthy auto repair business AND we are annually contracted to uphold the 5 TRUSTED GUARANTEES of service!  
5 Trusted Guarantees:
1. Provide the service and quality promised
2. Complete the job on time.
3. Charge the price quoted with NO Surprises
4. Communicate honestly and be responsive to customer needs.
5. Resolve any issues with customer satisfaction in mind. 



If you're looking for an auto repair business you can trust, give us a call, you will not be disappointed. 
Crestview Auto Service
“We’ll Keep Your Car Young a Long Time”






Friday, 20 November 2015

Crestview Auto Service receives a negative customer review on Facebook and Google +

                Crestview Auto Service are your Trusted Saskatoon Auto Service and Repair experts!

Our Trusted Saskatoon auto repair team at Crestview Auto Service pride themselves on providing excellent customer service, however, like any company these days we sometime receive negative online reviews. We value all comments and feedback, whether it is positive or negative, we strive to listen, learn and improve! 

Mostly our reviews are stellar 5 star reviews, but recently we were reviewed on Facebook and our Google+ page by Steven, a recent new customer.  Although we strive for excellence in customer service,  unfortunately there are times when we cannot keep everyone happy.  Steven brought in his vehicle to us for an SGI vehicle safety inspection , that was required as he was bring the vehicle in from out of province. After the inspection he was unhappy with our inspection and quote, and he has accusing us of taking advantage of him and "trying to rip him off".  For a business owner this is the worst kind of accusation,  questioning  our integrity.  So we  wanted to take this time to answer and to explain.  Here is Stevens initial review.  
'Hello Steven,
Thank you Steven for taking the time to leave a review and taking our call this morning to discuss your concerns, it helps us to improve our service. As you know, by law, vehicles entering the province must have the SGI Vehicle Safety Inspection completed and any deficiencies repaired before a licence can be issued. On the day we inspected your car, your frustration from being forced by SGI to have the inspection done was very apparent and understandable.  In response to your comments:
As you were advised, the rear tires are the same size but that is all, one is a winter tire and one is all season; this creates a real safety concern because of the differences in the traction coefficient from left to right and this does not meet the minimum requirements of the inspection, we recommended you only purchase one tire to match the best tire on the rear of the car, not 2 tires.
The price you were quoted for needed repairs to meet the minimum standards, was based on the SGI inspection results after we had inspected the vehicle, this is the only time anyone can give you an accurate price. Our pricing includes allowing for the extremely rusty condition of your vehicle. The exhaust, suspension, steering and rust are the major cost factors on your vehicle. You were also advised that you can have the repairs performed anywhere you choose, they just need to be done in a manor that satisfies the inspection requirements. Your vehicle has substantial rust issues in structural components of the frame and body and has patches on the frame that do not appear to have been performed in a safe, structural manner. We recommended that you have a “body integrity” inspection performed by an SGI licensed auto body technician before any mechanical repairs be completed. These types of safety and structural items are for the occupant’s safety and to ensure the vehicle does not cause an accident with anyone you share the road with.  Kurt Blight'

continues....


Crestview Auto Service We take a lot of pride in the quality of the work we do as well as in our integrity. We performed the inspection on your vehicle and reported the results exactly how we have been trained by the SGI inspectors themselves. We take the Provincial inspection process very seriously and stand by our inspection. We wish you well

--------------------------------------------------------------------------------------------------------------------------


We want to reiterate that Crestview Auto Service is SGI certified and we uphold their standards, we cannot and will not deviate from these standards as they are developed to ensure road safety.
In addition,  we are a TrustedSaskatoon.com partner, nominated by our customers  we then passed a strict process of due diligence and as such, we are also contracted to uphold the 5- Trusted Guarantees of service.

In this case, due to the issue concerning rust/ the structure/ framework of the vehicle, we highly recommended it be checked by an auto body expert before any additional work be performed.  The driver's, its occupants and the public's safety on our streets and our highways will always trump the risk of upsetting a potential customer and any potential business they may bring. 
We take a lot of pride in our work and in our integrity so having an unhappy customer is always upsetting.  However, we stand firm behind the work we performed for the SGI certification,  our analysis, our quote and our recommendation.  In addition, we will not always be the "cheapest", but we so believe that using our certified technicians to service your vehicle WILL lower your overall and long term cost of owning any vehicle.  


5 Trusted Guarantees

  1. Provide the service and quality promised.
  2. Complete the job on time.
  3. Charge the price quoted with NO surprises.
  4. Communicate honestly and be responsive to customer needs.
  5. Resolve any issues with customer satisfaction in mind.

Monday, 26 October 2015

Crestview Auto Service and the winter tire advantage in Saskatoon


Let's face it, most of us do not think about  our vehicles until we run into a problem....and that problem may be a major inconvenience at best; an accident at worst. Having your vehicle serviced by people that you trust is an absolute must.   Let our team of highly trained technicians at Crestview Auto Service work with you to make sure your vehicle is ready for the road. 






Winter tires are more than a gimmick when compared to all season tires. The two biggest differences being the rubber composition stays much softer and pliable from 7 degrees Celsius and colder and the tread pattern will have many small incisions in the tread pattern to allow the tire to squirm and stick to the icy road surface. 





All season tires have compromises built into them that limit traction as temperatures drop below 7 degrees C, on ice and in the snow.  The rubber compound is harder and tread patterns are more solid not allowing the tire to stick to the road surface, this gets worse the colder it gets and happens even if the road is dry. Any tire designated with the Snowflake on the sidewall is much better than an all season tire. But even in the winter tire market we have many differences in traction and longevity.  




Generally you will get what you pay for, the entry level, less expensive tires will have less flexibility and traction the colder it gets while the better winter tires remain flexible even in the deep cold we get on the prairies. When purchasing winter tires it is important to buy all 4 not just 2 for the driving wheels, the reason for this is the traction difference between summer and winter tires will have you out of control with the winter tires sticking to the road and the all season tires losing traction and sliding. 





Having 4 winter tires will have you sticking to the road when others around you are hitting the curb. Crestview Auto Service is here to help you choose the right tire for you needs and budget. Contact Kurt or Matt for all your tire needs. Call 306-244-6522 or email us at crestviewautoservice@sasktel.net




Drop in or give us a call at 24 - 23rd St E
Saskatoon, SK, 306-244-6522

Crestview Auto Service
“We’ll Keep Your Car Young a Long Time”


Crestview Auto Service Winter Tire Sale Event on Now



Let's face it, most of us do not think about  our vehicles until we run into a problem....and that problem may be a major inconvenience at best; an accident at worst. Having your vehicle serviced by people that you trust is an absolute must.   Let our team of highly trained technicians at Crestview Auto Service work with you to make sure your vehicle is ready for the road. 



WINTER TIRE SALE


It's winter tire season and Crestview Auto Service has the winter tires you need.

Most brands and lines of winter tires are now on sale 4 for the price of 3. In addition many of our tires also have manufacture rebates that vary between $30 and $100 on a set of 4 (conditions apply). Winter rims available. Contact Kurt or Matt for all your tire needs. Call or email us at 306-244-6522, crestviewautoservice@sasktel.net


Drop in or give us a call at 24 - 23rd St E
Saskatoon, SK, 306-244-6522

Crestview Auto Service
“We’ll Keep Your Car Young a Long Time”

Friday, 25 September 2015

Crestview Auto Service Saskatoon Car Care Advice: Water Pump


Let's face it, most of us do not think about  our vehicles until we run into a problem....and that problem may be a major inconvenience at best; an accident at worst. Having your vehicle serviced by people that you trust is an absolute must.   Let our team of highly trained technicians at Crestview Auto Service work with you to make sure your vehicle is ready for the road. 


The cooling system in an engine has five components: the radiator, the radiator cap, the hoses, the thermostat and the water pump. The water is literally the heart of the system. Just as your own heart keeps your blood circulating through your body, the water pump keeps coolant circulating through your engine.

The water pump is driven by a belt, chain or gear and only operates while the engine is running. It has a limited life span and sooner or later will have to be replaced. You can check your owner’s manual to find out how long your water pump should last. Some can fail at only 60,000 kilometers, but almost all of them fail by 160,000 kilometers.

Water pumps don’t gradually wear out; they fail. In other words, they’re either working or they’re not. A failed water pump has to be replaced.

Water pumps can fail in two ways: they can spring a leak or their bearings fail. Leaks can come from a cracked pump, but usually develop at the gasket where the pump attaches to the engine.

If you hear a low-pitched grinding sound coming from the water pump, it’s time for a new one. If you see coolant leaking in the area near the pump, it needs to be replaced. Also, coolant on the driveway could indicate water pump failure. Many water pumps aren’t visible because they’re under a plastic cover, so you may have to take your pickup to your Saskatoon service center or Crestview Auto Service to know if the water pump has failed.
If your water pump is run by the timing belt, then it should be replaced when you replace the belt. Most timing belts need to be replaced at around 100,000 to 150,000 kilometers. The labor for replacing a timing belt is about 90% the same for replacing a water pump, so it’s cost-effective to take care of them both at the same time.
Also, if your water pump develops a leak (if it’s powered by the timing belt), you have to replace the timing belt as well since contamination by coolant fluid damages the belt. It just makes sense for Saskatoon motorists to replace both of these critical parts whenever either one needs it.

Replacing a water pump at Crestview Auto Service is a car care issue that almost all of us Saskatoon car owners face eventually. They don’t last forever. On the other hand, we can extend the life of most of the components of our vehicle through important preventive maintenance. Just as exercise and diet keep our heart healthy, regular check-ups and fluid 

Drop in or give us a call at 24 - 23rd St E
Saskatoon, SK, 306-244-6522

Crestview Auto Service
“We’ll Keep Your Car Young a Long Time”

Monday, 31 August 2015

Register now for Crestview Auto Service Saskatoon Ladies car care clinic


Crestview Auto Service is hosting a FREE Ladies Car Care Clinic in Saskatoon
Learn how to check oil, tires and much much more!
September 29, 2015,  6:30–9pm
Register early, limited seating

We will be accepting donations to the Canadian Red Cross Society Anti-Bullying Program: all donations over $20 are eligible for receipt. Crestview Auto Service will match                                        the combined total of all donations up to $1000

Tuesday, 28 July 2015

What's your comfort zone?

As car owners, we push a few buttons or turn some knobs, and voila, we have warm air blowing on our feet or cool air chilling our face. How does all that happen? Well, it’s all thanks to the air blend box. This box lives behind the dash and conveys just the right temperature of air right where it is wanted.

Let’s break it down. First there is the blower fan that circulates the air through the heating/air conditioning system. The fan can blow at different speeds, depending on how much hot or cold air is required to be comfortable. The blend box can either deliver fresh air from outside, or recirculate air from inside the cabin. Saskatoon auto owners often choose to recirculate air when first starting the vehicle until it starts to either cool down or warm up. In recent weeks it was recommended to only recirculate air in the vehicles due to the forest fires and the high air quality health index.

The next thing the blend box does is convey airflow over the heater core to warm the air, or over the air conditioner evaporator core to chill it – it can also blend both hot and cold to get it just right. From there the blend box can direct the air out into the passenger compartment through the floor vents, the panel vents, the defroster, or a combination. All of this allows drivers to customize the climate just the way the like it.

Some vehicles have different climate control zones, like one for the driver and one for the passenger – or even more zones for the back seat. Additional blend boxes are used for this. Climate controls could be manually adjusted or computer controlled depending on your vehicle.

The blower motor and all of the little actuator motors that open and close the various blend doors can fail and need to be replaced. Most new vehicles come with a cabin air filter. This filter cleans the air before it gets into the blend box. If you neglect changing the cabin air filter, it can get clogged, smelly, and even allow mildew and other microorganisms to build up in the blend box.

At Crestview Auto Service, we can carry out a heating/air conditioning system-cleaning service that will clean and disinfect the system, restoring a fresh clean scent. If you are not getting enough hot or cold air, let us inspect your system, diagnose the cause and set things right. Also, don’t forget to replace the cabin air filter on schedule. Keep in mind; if you live and drive in dusty conditions or where there is a lot of pollen or other pollutants, you may need to replace your cabin air filter more frequently. We are here for you.

Crestview Auto Service
24 23rd St E
Saskatoon, SK S7K 0H5
306-244-6522